We are committed to meeting Client satisfaction and maintaining and enhancing DIR’s reputation by delivering timely, cost efficient and well managed quality services.

To deliver on these commitments we will:

• Provide, communicate and promote DIR’s Quality Policy and procedures to our employees and all other stakeholders involved in our activities;
• Deliver product and services that meet or exceed the standards prescribed in relevant agreements, contracts, codes and statutory obligations
• Deliver added value to our client by identifying, monitoring and responding to their needs, expectations and levels of satisfaction
• Provide the necessary training and education programs to ensure understanding and consistency in applying DIR’s Quality Policy and procedures
• Ensure compliance with Quality Policy of DIR, while selection of vendors/subcontractors
• Focus for continuous improvement, setting new benchmarks to maintain our quality services
• Set meaningful and measurable targets which aim to continually improve quality services
• Promote involvement of all employees and stakeholders in refining and improving our services quality to achieve the best positive outcomes for everyone